Frequently Asked Questions
Find answers to common questions about our products, shipping, and returns.
How long does shipping take?
All orders ship free within the US. Orders are processed within 1-2 business days and arrive in 3-7 business days.
Do you ship internationally?
No, we currently ship to US addresses only.
What is your return policy?
We offer a 30-day return window from delivery date. Items must be in original condition and packaging.
Is there sales tax?
No, all orders are tax free.
What payment methods do you accept?
We accept Visa, Mastercard, and American Express.
Do you offer assembly?
Most of our furniture arrives with minimal assembly required. Instructions and hardware are included.
How do I track my order?
You will receive an email with a tracking number once your order ships.
What if my furniture arrives damaged?
Contact us within 48 hours with photos. We will arrange a replacement or refund at no cost.
Do you have a physical showroom?
Yes, we are located at 4066 Morse Rd, Columbus, OH 43230. Visit us during business hours.
Can I modify or cancel my order?
Contact us immediately at info@grollsfurnituregallery.com. We can modify orders before they ship.
Still have questions?
Contact Us